What is your return policy?

Due to the nature of our products, ALL SALES ARE FINAL. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please note, Soy Candles by Tasha reserves the right to refuse all returns.

In the event that a product arrives damaged, we will send replacements for damaged/missing products reported within 7 days of receipt of the package. Please email [email protected] within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution. In the event that an item is unavailable for replacement, we will issue a store credit or refund at the customer’s discretion.

Can I exchange an item?

At this time, we are unable to accommodate exchanges.

My order is being returned to Soy Candles by Tasha — what do I do now?

If your package does not successfully deliver and is sent back to Soy Candles by Tasha, it is typically due to insufficient address information or the location cannot be safely reached by the carrier. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

• The shipping address does not exist
• The shipping address is misspelled
• The shipping address is missing information (i.e. apt/bldg/suite number)
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 15% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. Please note that we do not guarantee your items will be in stock at the time of your reorder.

I received my order, but my item is broken, missing, or incorrect. What do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our Candle ILE

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is broken, incorrect, or you believe that you are missing an item, please email [email protected] within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution.

If, by chance, you receive an incorrect item, please DO NOT open that item.

Does Soy Candles by Tasha issue refunds?

For out-of-stock items, we issue refunds in the original form of payment if any items on the order sell out and we are unable to replenish in a timely manner.

Please Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. 

If you have any questions or concerns, please email [email protected] and we will be more than happy to assist.